Technical Specialist

To ensure Customer Retention and after sales serviceIdentify process improvements (Cost Savings or efficiency improvements)Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutionsInterface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisationsCollaborate with Technical team and external vendors/switches in order to resolve issuesProvide end user support, monitor the system, respond to queries, resolve and escalate issues …