Contact Center Agent at FINCA Zambia

The core functions for the contact center agent is to engage with clients, understand their needs, and promote suitable products for loan renewal. It involves fostering positive customer relationships and ensuring clients receive tailored solutions that align with their financial requirements.CompetenciesGood Interpersonal skillsActive and reflective listenerAbility to understand and handle objectionsWriting skillsCapability to multi-taskGood communicatorExcellent customer service skillsEssential duties and ResponsibilitiesProactively handle incoming calls and provide assistance to custo…