Call Centre Manager Job At Expresscredit Zambia

JOB DETAILS:Job ProfileThe Call Centre Manager is responsible for hiring, training, preparing and motivating Call Centre team members to provide excellent customer service. Set objectives, analyse Call Centre metrics, ensure team meet goals and provide reliable, efficient support for customers.Main Duties and Responsibilities• Manage Call Centre resources to deliver first call resolution.• Maintain SLAs, Do & manage escalations.• Ensure customer care standards are developed and deployed at every customer touch point.• Maintain and improve Call Centre operations by monitoring system…