Call Centre Agents Lusaka Job At Expresscredit Zambia

JOB DETAILS:Job PurposeResponsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound salesKey Responsibilities• Handle customer inquiries by phone, email and chats• Document all call information according to standard operating procedures• Route calls to appropriate person or department when needed• Follow communication scripts when handling different topics;• Manage, research, identify…