Regional Team Leaders

REGIONAL TEAM LEADSJoin Zambia’s Leading Business Process Outsourcing TeamCompany:Exponent BizolutionPosition SummaryLead, motivate, and develop your team to deliver outstanding performance and exceptional customer experiences every day.Key ResponsibilitiesLead, coach, and motivate Call Centre Agents to achieve individual and team targets.Monitor performance, provide feedback, and conduct regular performance reviews.Ensure adherence to quality standards, policies, and procedures.Monitor calls and promote excellent customer service.Prepare reports and analyze team performance to drive improve…