Service Center Officer job at ENGIE Energy Access Africa

JOB DETAILS:Key responsibilities• Provide an exceptional customer experience to Engie Energy Access (EEA)Zambia customers at all times• Serve as a liaison between the customer and EEA• Managing customer credit portfolios and ensuring catch ups are made at everyengagement• Resolve customer requests, questions and complaints while frequently analyzingsituations to determine the best use of resources• Diagnose technical issues with customer units and accessories and support theafter-sales service process• Provide accurate product information to customers• Supervise and monitor the d…