Job Description

The Service Desk Support Engineer is a role responsible for end user support to assist with day-to-day queries, related to laptops, computers, printers, Wi-Fi, mobile phones. The position holder is also responsible for assisting users to log tickets for any software issues.Key responsibilitiesÂ·Â Â Â Â Â Â Ensure the resolved status SLA of the service desk tool of the Customer isnot breached by resolving tickets timeously.Â·Â Â Â Â Â Â Quality assurance management on all call assessments individually, based on ticketÂ·Â Â Â&…