Service Point Advisor

Role ContextThe Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensures that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.Key ResponsibilitiesGreet customers when they arrive at the Service Center and direct them to an available S…