Call Center Manager Job At Private

Delca Palms Private School
Lusaka, Zambia
Posted 1 years ago
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Job Description

JOB DETAILS:We seek a skilled call center manager who can lead our Customer Service Call Center. The call center manager will assist in establishing Call Center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to support customers better. The ideal candidate should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.To be a successful Call Cen

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