Call Centre Agent at Private

We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Agent, responsible for delivering exceptional service, resolving queries efficiently, and building lasting relationships with our clients.Responsibilities:Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.Identify and assess customers’ needs to achieve satisfactionProvide call-in clients with accurate, valid and complete information by using the right methods/toolsFollow up with unresolved customer complain…