Support Desk Agent

Comcare is looking for a Technical Support Officer to join our team.We are seeking a reliable, patient, and tech-savvy individual to assist riders and customers by providing remote support for our battery swapping operations.Key ResponsibilitiesAnswer incoming customer and rider calls.Assist riders with battery swap issues over the phone.Troubleshoot cabinet, battery, and mobile app-related problems.Resolve customer enquiries and provide clear guidance.Escalate technical issues to field technicians when necessary.Record customer issues and maintain accurate support logs.Follow up on unresolved…