Head of Support

Chrilan Technology Limited is looking for an experienced and highly organised Head of Support to lead our customer and technical support function.The successful candidate will be responsible for ensuring that customer issues are properly investigated, clearly documented, resolved within agreed timelines and communicated professionally. This is a hands-on leadership role requiring strong people management, customer service and technical problem-solving skills.Key ResponsibilitiesLead, supervise and support the customer support team.Oversee all support tickets from initial reporting through to r…