Agent Care Officer job at BURN

About the role:BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.Duties and ResponsibilitiesDaily agent network management including calls to agents – interface for salesoperations reconciliation and commercial.Engage agents directly on performance data from sales ops- feedback collection and agent tickets.Manage PJP (Personal Journey…