Call Center Director

We are seeking an experienced and strategic Call Center Director to lead and oversee our call center operations. The ideal candidate will have a proven track record in managing large-scale call center environments and a deep understanding of customer service best practices. This role requires a visionary leader who can drive performance, implement process improvements, and ensure a superior customer experience.Key Responsibilities:Leadership & Strategy: Provide strategic direction for the call center, aligning operations with company goals and customer service objectives.Operational Manage…