Customer Engineer Job At Bcx

JOB DETAILS:Key Deliverables:• Application and device troubleshooting and support• Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.• Used approved remote management tools to remote support end user devices.• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party incidents.• Ability to do root cause analysis and troubleshooting across systems to resolve incidents.• Ability to engage and liaise with all personnel including VIP personnel.• Follow escalation matrix…