Client Support Specialist

JOB DETAILS:Job PurposeTo provide high quality ICT end-user support and training services in order to meet client peripheral and productivity needs in the Bank.Main Accountabilities• Perform support functions by responding to assigned service request from the Service Desk.• Respond to user incidents and perform root cause analysis of reported incident/problem and implement possible solutions.• Install, modify, clean, and repair client computer hardware, desktop operating systems and productivity tools, and undertake virus/spam control activities in line with laid down procedures.• Moni…