TheChat Support Agentwill be responsible for engaging and assisting prospective students primarily through WhatsApp. The incumbent will provide timely responses to inquiries, share accurate information about academic programs, and guide potential applicants through the admissions process. The role requires strong communication skills, attention to detail, and the ability to work collaboratively with other team members in the Admissions Department.

Key Responsibilities:

• Respond promptly and professionally to prospective student inquiries on WhatsApp.
• Provide accurate information about available programs, admission requirements, application procedures, and deadlines.
• Follow up on leads by sending reminders, application guidance, or additional resources via WhatsApp.
• Collaborate with the Admissions team to ensure student inquiries are escalated appropriately when needed.
• Identify frequently asked questions and report to management for improvement of FAQs and communication strategies.
• Handle multiple chat conversations at once with a high level of accuracy and professionalism.
• Provide exceptional customer service to ensure a positive experience that encourages student enrollment.

Qualifications and Skills:

• Bachelor’s degree in Communications, Marketing, or a related field.
• At least 3 years of experience in customer service, sales, or academic setup (experience in higher education is an advantage).
• Excellent written communication skills
• Strong interpersonal and problem-solving skills.
• Proficient in using WhatsApp Web, Google Workspace (Docs, Sheets), and CRM systems.
• Ability to work independently and manage time effectively.
• Familiarity with academic programs and admissions processes is a plus.