Quality Assurance Officer Job At Ra Consulting Services Zambia Ltd

JOB DETAILS:Position Overview:We are seeking a dedicated and detail-oriented Team Quality Assurance Officer to join our call centre operations. The ideal candidate will have a strong background in quality assessment within a call centre environment, with a commitment to mentoring team members and ensuring high standards of service. This role is key to maintaining our commitment to customer satisfaction by providing ongoing support and feedback to the team.Key Responsibilities:• Monitor and evaluate calls and customer interactions to ensure adherence to quality standards.Provide constructive …