JOB DETAILS:Job PurposeTo conduct live call monitoring, evaluation of calls, provide constructive feedback through coaching sessions, scheduling and facilitating call calibration sessions as appropriate. To prepare quality reports, identifying and implementing quality initiatives for continuous improvement.Core Responsibilities Are:• Monitor, evaluate and score inbound calls against established quality assurance standards.• Review, evaluate and score open and closed customer issues tickets against established quality assurance standards.• Participate, as needed, in calibration sessions, …
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Quality Assurance Analyst
AIRTEL ZAMBIA TELESONIC LIMITED
Lusaka, Zambia
Posted 2 years ago
About AIRTEL ZAMBIA TELESONIC LIMITED
AIRTEL ZAMBIA TELESONIC LIMITED is an active local company providing data processing, hosting, and related information and communication services in Zambia.
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