Service Assurance Manager

DEPARTMENT : Customer ExperienceVACANCY : Service Assurance ManagerLEVEL : Assistant ManagerLOCATION : Lusaka, HQJOB PURPOSETo focus on keeping clients satisfied with the Airtel services through managing projects, fixing any reliability issues, tracking service metrics, and leading the team responsible for getting services delivered to clients.CORE RESPONSIBILITIES ARE:• Handling all daily service management issues including fully engaging with customers on service management issues.• Providing an interface to Clients on behalf of Networks and IT.• Ensuring accurate and fast incident man…