Retail Manager – Growth Region

DEPARTMENT : Customer ExperienceVACANCY : Retail Manager – Growth RegionLEVEL : ManagerLOCATION : Kitwe, ZambiaJOB PURPOSETo manage the Retail store operations and expansion to drive OpCo market share objectives and superior service delivery. Drive excellence in customer onboarding and acquisition via KYC processes/ platforms and other products at the retail stores while ensuring adherence to related regulatory and OpCo guidelines. Deliver customer satisfaction and engagement in retail stores. Provide input in quality and training of retail staff. Support high standards of store ambience and…