Personal Banker
2025-09-13T21:02:16+00:00
Absa Group
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Mazabuka
Mazabuka
10101
Zambia
Banking
Admin & Office
2025-09-18T17:00:00+00:00
Zambia
8
Job Summary
To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs.
Job Description
Sales Target: Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction
Key Accountabilities
Sales to Retail Customers 60%
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Africa Retail products & services.
- Participate in specific product campaigns by ensuring that the products are explained to customers.
- Agree, meet and exceed targets for specific sales campaigns.
- Maintain own sales performance statistics for management information usage.
- Own and manage personal product & channel sales targets to contribute towards the branch sales objectives.
- Refer to the appropriate area of delivery for specialist product help or advice (e.g., Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
- Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Customer Advisor when they identify a particular product or service need.
- Complete account opening documentation together with customers and submit to Branch Manager/KYC Coordinator/Team Leader Sales for review before submitting to operations for processing.
- When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager or Team Leader Sales on a daily basis.
- Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
- Monitor drawdowns for new loans and contact customers to determine reasons for non-utilisation after a period of time.
Operational Rigour and Compliance with KYC requirements 20%
Outputs:
- Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Customer Advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Team Leader Sales or the Branch Manager.
- Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations.
- Conduct snap checks as allocated by the Branch Coordinator.
Provision of Customer Service 10%
Outputs:
- Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Branch Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
- Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc.
- Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
- Issue ATM cards as per Card & Pin Process.
Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
Contribution to development of the team 5%
Outputs:
- Share knowledge and experience with other Customer Advisors in the team.
- Provider cover for other Customer Advisors in case of excessive workload or absence.
Deputise for the Branch Manager or Team Leader when required
Personal Development 5%
Outputs:
- Agree annual performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programmes and training.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Sales to Retail Customers 60% Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Africa Retail products & services. Participate in specific product campaigns by ensuring that the products are explained to customers. Agree, meet and exceed targets for specific sales campaigns. Maintain own sales performance statistics for management information usage. Own and manage personal product & channel sales targets to contribute towards the branch sales objectives. Refer to the appropriate area of delivery for specialist product help or advice (e.g., Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer. Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Customer Advisor when they identify a particular product or service need. Complete account opening documentation together with customers and submit to Branch Manager/KYC Coordinator/Team Leader Sales for review before submitting to operations for processing. When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager or Team Leader Sales on a daily basis. Call customers when their accounts have been opened, generate welcome pack letters and send to customers. Monitor drawdowns for new loans and contact customers to determine reasons for non-utilisation after a period of time. Operational Rigour and Compliance with KYC requirements 20% Outputs: Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Customer Advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit. Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit. Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Team Leader Sales or the Branch Manager. Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations. Conduct snap checks as allocated by the Branch Coordinator. Provision of Customer Service 10% Outputs: Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Branch Manager. Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints. Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc. Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time. Issue ATM cards as per Card & Pin Process. Advise customers as soon as new loans are approved and encourage drawdowns on the new loans Contribution to development of the team 5% Outputs: Share knowledge and experience with other Customer Advisors in the team. Provider cover for other Customer Advisors in case of excessive workload or absence. Deputise for the Branch Manager or Team Leader when required Personal Development 5% Outputs: Agree annual performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets. Pursue continued improvement in personal development by participating in development programmes and training.
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
JOB-68c5dbd8c2767
Vacancy title:
Personal Banker
[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]
Jobs at:
Absa Group
Deadline of this Job:
Thursday, September 18 2025
Duty Station:
Mazabuka | Mazabuka | Zambia
Summary
Date Posted: Saturday, September 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs.
Job Description
Sales Target: Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction
Key Accountabilities
Sales to Retail Customers 60%
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Africa Retail products & services.
- Participate in specific product campaigns by ensuring that the products are explained to customers.
- Agree, meet and exceed targets for specific sales campaigns.
- Maintain own sales performance statistics for management information usage.
- Own and manage personal product & channel sales targets to contribute towards the branch sales objectives.
- Refer to the appropriate area of delivery for specialist product help or advice (e.g., Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
- Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Customer Advisor when they identify a particular product or service need.
- Complete account opening documentation together with customers and submit to Branch Manager/KYC Coordinator/Team Leader Sales for review before submitting to operations for processing.
- When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager or Team Leader Sales on a daily basis.
- Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
- Monitor drawdowns for new loans and contact customers to determine reasons for non-utilisation after a period of time.
Operational Rigour and Compliance with KYC requirements 20%
Outputs:
- Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Customer Advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Team Leader Sales or the Branch Manager.
- Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations.
- Conduct snap checks as allocated by the Branch Coordinator.
Provision of Customer Service 10%
Outputs:
- Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Branch Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
- Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc.
- Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
- Issue ATM cards as per Card & Pin Process.
Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
Contribution to development of the team 5%
Outputs:
- Share knowledge and experience with other Customer Advisors in the team.
- Provider cover for other Customer Advisors in case of excessive workload or absence.
Deputise for the Branch Manager or Team Leader when required
Personal Development 5%
Outputs:
- Agree annual performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programmes and training.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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